COVID-19 Measures Taken by The State Credit Union

Special Hours of Operation

Effective March 16, 2020, the Governor of West Virginia declared a state of emergency for our area.Additionally, health officials have reduced guidance on the maximum number of people for safe “Social Distancing”.In response to this health threat, The State Credit has determined that as a precautionarymeasure for the health safety of all, our lobby will close to walk-in traffic beginning Monday, March 23, 2020 until health officials release additional guidance on social distancing.This change is for our lobby services only.Our Drive-Thru facility will continue to be open and available to transact business and answer service questions Monday-Friday, 7:30am to 5:00pm.Appointments for new accounts, loan and collection business will also be available by appointment only by calling 304-558-0566. Our main telephone support lines will be expanded to provide telephone support services from 8am to 4pm, Monday-Friday until our lobby services return to normal hours.

As an added reminder, we encourage you to use our 24/7 eServices for added convenience and self-service.

  • Online Banking: Manage your accounts online at CU www.wvpecu.com .
  • Mobile Banking: Manage your accounts using our mobile app. - Download available in device app store.
  • CU24: Manage your accounts using our automated telephone service by calling 1-866-470-7405.
  • Billpay: Pay utilities and other bills online or in app.
  • E-Statements: Have your monthly statements emailed to you.
  • Mobile Deposit: Take a photo in app and deposit directly into your account.
  • Direct Deposit: Have recurring funds deposited directly into your account.
  • Debit Cards: Cleaner than cash; safer than checks.
  • Surcharge-free ATMs: Enjoy access to over 20 ATMs locally; over 100 surcharge-free ATMs available within state of WV.See website for details.

If you are not enrolled in Online or Mobile Banking and/or you need assistance with any of the above digital products, you can visit www.wvpecu.com or call us.

For further details for our Promotions please click here for our most recent newsletter

What is EnFact?

At The State Credit Union, our goal, quite simply, is to minimize your exposure to risk and the impact of any fraudulent activity on your accounts.

To protect your account, The State Credit Union monitors debit card transactions for potentially fraudulent activity through a Fraud Detection Program called EnFact Premium Testing.  Potentially fraudulent activity may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas or in a foreign country), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If we suspect fraudulent debit card use, our monitoring agency will either send you a text* or call you to validate the legitimacy of your suspect transactions.

When we text you...

If our system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction.  All you have to do is respond to the text to confirm the transaction.  If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up.  If not, you're all set.  The system will mark the transaction as legitimate and you can get on with your day - simple as that.

We may be calling you...

If fraudulent debit card use is suspected on your account and we can't reach you by text message, you will be called to validate the legitimacy of your transactions.  Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your debit card.

  • Our call center will ask you to verify recent transaction activity on your card.
  • You'll be asked to verify your identity.
  • You'll be able to respond via your touchtone keypad.
  • You'll also be provided a toll-free number to call should you have additional questions.

To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone numbers (cell, home and work) and address at all times.

It is the policy of The State Credit Union to NEVER solicit customer information or identification, numbers or passwords via e-mail.  If you are approached with such an offer, do not reply to the e-mail and instead contact The State Credit Union immediately.

*Text Messaging is a free service offered by The State Credit Union; rates and fees from your wireless carrier will not apply

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Part-time Teller

The State Credit Union has an immediate opening for a part-time Teller. Duties include cash handling, customer service & other full service Teller duties. Teller experience required. Monday thru Friday only. Up to 4-5 days per week with flexible hours. Wage commensurate with experience. No sales/performance quotas & great working environment. Opportunity for advancement or full time. Send resume with wage requirement to contact@scuwv.com.

Online Loan Application

Looking for a Great Loan Rate

Click our online application link 

to the left and let us work for you!

  • It's Quick
  • It's Easy
  • It's Convenient

Turnaround generally within 1 Day

Apply online today for a State Credit Union Credit Card!

  • Rates as low as 6.99%
  • Cash Advances
  • No Annual Fee
  • No Variable Rate
  • No Balance Transfer Fee
  • Online Access To Your Account
  • Lower Monthly Payment Requirements

Click here for our Online Application

Members Address

From time to time, people changes jobs, houses, telephone numbers or just their email address. Please remember to let the State Credit Union know about your changes so we can ensure we contact you at the right address/email/telephone and also keep our records up to date. Due to the volume of 'Returned Statements' by the U.S. Postal Service, the pre-established $10 fee per statement will be implemented, and charged for each statement returned to SCU. 

E-Statements

E-statements are a popular option for members in lieu of receiving a mailed statement. To make this change, contact the Credit Union or simply go to SCU on Web, click e-statements, Enroll now, and confirm  the agreement. Also, any changes can be made directly on the SCU on Web. This method is safe and secure and can be completed on your time. Thanks for being a State Credit Union Member!

Debit Card Holds and Account Balance Availability

You have a 'balance' and an 'available balance' amount. The 'available' amount is the amount you have access to. The debit card 'Authorization Holds' or amounts are removed from you balance to show your available amount to use. This is important to recognize in managing your daily transactions to avoid (NSF)-Non Sufficient Fund charges.

Debit Card Users Traveling Outside The U.S.A.

Call us before you travel outside the United States Due to increased fraud your transactions may be blocked without preauthorization. This restriction is for your protection as well as ours and we apologize for any inconvenience.

Dormant Account Notice

Reminder, if you have not made a transaction (deposit or withdrawal) to your account within a year, now is a good time to do so. This will keep your account active and out of dormant status.

2020 Holiday Schedule

January 1 - New Year's Day Closed

January 20 - Martin Luther King Jr. Day Closed

February 17 - Presidents Day Closed

May 12 - Primary Election Day Closed

May 25 - Memorial Day Closed

June 19 - West Virginia Day Closed

July 3 - Independence Day Closed

September 7 - Labor Day Closed

October 12 - Columbus Day Closed

November 3 - General Election Day Closed

November 11 - Veterans Day Closed

November 26 - Thanksgiving Day Closed

November 27 - Day After Thanksgiving Closed

December 24 - Christmas Eve Closed 1/2 Day

December 25 - Christmas Day Closed

December 31 - New Years Eve Closed 1/2 Day

 

 

SCU Statistics

Assets $69,500,000

Loans $38,400,000

Shares $58,135,000

Net Worth $10,500,000

 

State Credit Union
Important Phone Numbers
 Master Card Activation - PIN Setup/Reset
  1-800-567-3451

 Lost/Stolen Master Card/Debit Card
  1-800-554-8969

 Lost/Stolen Visa Credit Card
  1-866-599-1069

 MasterCard/Debit Card Fraud Detection
  1-800-262-2024

Privacy Policy


Hours & Location
 Monday - Friday
 Lobby: 8am - 3pm
 Drive Thru: 7:30am - 5pm
 State Payday: 7:30am - 6pm

 2200 Washington St. E.
 Charleston, WV 25311

Contact Us
 Phone: 304-558-0566
 CU24: 1-866-470-7405
 Bill Payment: 1-844-596-1314


Equal Housing Opportunity NCUA